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Fix Error Code 224002 While Playing Videos
Written By
Manisha Rawat
Updated On
April 18, 2023
Read time 8 minutes
Downloading or manually copying a video file beforehand to play or watch it at a later time is a thing of history. With the rise of various platforms 0such as YouTube, Netflix, Amazon videos, etc., we all have stepped into an era where a movie is just a click away and can be played as soon as you have decided to watch it. But with all new technologies, there come some new problems that we have to learn from or improve upon. One such issue is the Error 224002. While playing videos from a video hosting website using web browsers, users have faced this error – “Video cannot be played (Error 224002).” The error is not specific to a single web browser but has been observed on almost all browsers such as Firefox, Google Chrome, Opera Mini, Safari, etc.
Error 224002 occurs when a web-embedded video is being played on a self-hosted website. Such videos are played with web browsers. In all web browsers, JW Player handles the task of playing such video files due to its high efficiency and wide compatibility. JW Player is being used by almost all web browsers to play embedded or online video content. Error 224002 is triggered only while playing video files with certain specifications. You may be able to play one video from the same web page, but another one may be throwing this error, just a few minutes apart. The problem is most commonly observed while playing a .mov or .wmv file that doesn’t use the H264 video codec.
This error is thrown by the JW Player itself, and below is the description for error 224002 on the JW Player web page.
| End of Support software | REASON | DEPRECATED ERROR MESSAGE < 8.4.0 | DISPLAYED MESSAGE |
| 224002 | Failed to decode the associated resource. Equivalent to the HTML5 MEDIA_ERR_DECODE mediaError. |
Error loading media: Unknown decode error | This video file cannot be played. |
So, as per the JW Player team, this error is thrown whenever the player is not able to decode the video codec of the video file. There may be various reasons that can lead to this result. Let us take you through the causes, and then we’ll talk about the resolution steps.
There can be different scenarios in which the JW Player can face issues in decoding a video file and therefore returns error 224002. Few of the most common reasons are:
Now that we have covered what the error is and what the causes behind it, let us proceed towards fixing this issue. There are various resolution methods available, and one or the other may fix your problem based on the root cause of the error. So, get ready to do some troubleshooting to fix this issue.
So, if your video files are corrupted due to whatsoever reasons, and you want to fix them quickly without any hassle, then follow the below-mentioned steps:
In the next step, provide a destination to the files that you are going to repair. You can save them anywhere in your system, including the external drives attached to your system. Once provided, click on the OK button to proceed.
Note: If you want to stop the repair progress, you can click on the Stop button anytime.
In this blog, we have discussed the error 224002. What this error is, how it may occur, and how to fix it with various techniques. Going through all the possible solutions, we tried fixing the error with Kernel Video Repair in case of corruption. Hope this blog helped you fix the issue.
