You can avail the money back guarantee within 30 days of date of purchase. We are confident that our Kernel Data Recovery software range will always prove to be the best in realizing your satisfaction level. Our tools are best in the market and are known for recovering maximum possible data than any other tool available in the marketplace.

Use of demo version is strongly recommended

There are millions of corruption reasons and computer configurations, and that's why we offer a “Try before Buy” facility. Every Kernel Data Recovery product has a free demo version available on our website. The functionality of the demo and full version of any software is the same and hence trying the demo will provide you with a clear idea about how much recovery is possible in your case. We strongly recommend you to download and use the free demo version of the software before proceeding further to purchase. If you find that the demo is not working or not providing desired results, then please send an email to support@nucleustechnologies.com or call at 1-866-348-7872. Our team will help you to resolve the issue.

Kernel Data Recovery Guidelines for Refund

Kernel Data Recovery is the market leader, with more than 1 million satisfied customers. Our products are developed and tested in such a way that they can provide up to 100% successful recovery results. Our money-back policy is very clear and easy. Your order will be processed immediately for a refund if it fulfills the below-mentioned guidelines:

  • If the full version results are different from the demo version. For example, the demo version shows you all the data, but the purchased version does not show it. Then, our technical support team will analyze the issue and help you to resolve it. If the technical team requires the file to fix the issue, then the client will have to send the file to us so that we can fix the issue. If the problem doesn’t get fixed even by analyzing the file, then the client can ask for a refund. We will process the refund immediately.
  • Our software always recovers maximum data, but if in case you find it otherwise, you can contact us; we will try to recover your data in our lab, and if you are not satisfied with the results, you can ask for a refund.

Full refund is not applicable in following cases:

  • If our team finds that to resolve the issue, we need to analyze the original file in our lab. In that case, we provide our secure FTP tool to upload the files to our lab server. If a client asks for an NDA (Non-Disclosure Agreement), we sign it. If, even after signing the NDA, the client is not sending the file to us to fix the issue, then a refund is not applicable.
  • The software has been bought, and the client does not want to use it in the future.
  • The demo has not been tried by the client, and after buying, they realize that it is not running due to a lack of minimum requirements of the software.
  • The demo has not been tried, and it is found that the software is not compatible with the OS or in the client’s environment.
  • Software delivery is electronic, and it is always delivered within 15 minutes. Sometimes, emails can be caught by spam filters, so it is always recommended to check the spam/junk folder. If the mail is not there in the spam/junk folder, then send an email to sales@nucleustechnologies.com or call 1-866-348-7872. If you do not get the response within 8 hours, then you can ask for a refund.

A partial refund or exchange of products is possible if the client has purchased the wrong software by mistake and wishes to buy another Kernel Data Recovery product.

Refund process:

The client has to drop an email to sales@nucleustechnologies.com regarding a refund. The refund will be credited back to the same credit card, which was used while buying the software. A refund will appear in the next credit card statement; it can take 15 to 30 days to appear in your credit card statement.

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